Concierge
The right suggestion, at the right moment.
A restaurant, an excursion, a particular wish. Speak to reception: we will help you choose and organise your days.
Information and concierge
When you arrive, we are here.
Opening hours, room access and luggage, transfers, services on request and the Room Directory: information and concierge for your stay, gathered here. Reception is on hand for anything you need.
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Your welcome
Reception welcomes you during the day; if you arrive overnight, we will provide instructions for automated check-in. Staff presence and room check-in times are separate.
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Room access and luggage
Guest rooms are on the first floor, reached by the Palazzo’s historic staircase. The property has no lift.
While staff are on site, we collect your luggage at reception or directly from your car or transfer vehicle and take it to your room.
The Junior Suite’s terrace is reached by a spiral staircase. If you have mobility requirements, please contact us so that we can discuss the spaces and the most suitable accommodation together.
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Transfers
We arrange transfers to your chosen destination, agreeing the route, time and cost in advance.
For Catania Fontanarossa Airport the service has a per-transfer rate based on the number of passengers, shown in the practical information below, under Services on request.
Services on request
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E-bikes
Electric bicycles are available on request at reception. Guided mountain-bike outings in the Anapo Valley and Pantalica are separate experiences, with their own programmes and conditions.
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Laundry
Our laundry service can take care of your clothes.
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In-room hairdressing
Book through reception.
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Transfers, parking and luggage
We can help organise travel to your chosen destination.
Organise your stay
Practical information
Welcome and opening hours
| Service | Hours |
|---|---|
| Staff on site | From 07:00 to midnight. |
| Check-in with staff | From 15:00 to midnight. |
| Automated check-in | From 00:00 to 07:00. |
| Check-out | By 11:00. |
Pool
| Service | Season |
|---|---|
| Heated outdoor pool | Open from 16 March to 30 November; closed from 1 December to 15 March. |
Services on request
Some services are paid. Here you will find the rate or the practical information for each service.
| Service | Rate | Practical information |
|---|---|---|
| Concierge | — | Speak to reception. |
| E-bikes | We will confirm the rate when you enquire | Available on request at reception. Separate from the mountain-bike outings in the Anapo Valley and Pantalica. |
| Laundry | Paid service | You will find the price list and information form in your room. |
| In-room hairdressing | — | Book through reception at least one day in advance. |
| Transfers, parking and luggage | €120 per one-way transfer for up to 2 people; €150 per one-way transfer for 3 or more people. | For routes, rates, parking and assistance on arrival, read the dedicated information or contact us. Contact us |